Privacy Policy
Between helps clients and therapists stay connected around the work that happens between sessions. This policy explains what information Between processes, how it is used, and the choices available to you.
Last updated: November 6, 2026
Information We Collect
Depending on how you use Between, we may collect or process:
- Account details: name, email address, date of birth, account ID, account role, password authentication data, and email-verification status. Passwords are stored as password hashes, not readable passwords.
- Profile details: optional phone number, preferences, and, for therapists, professional profile and verification information such as credentials and license details.
- Wellness and user-created information: mood check-ins, goals, notes, planner items, Session Prep content, assignment responses, and messages.
- Relationship and session information: connection requests, therapist-client connections, appointment times, scheduling changes, confirmations, cancellations, and related notifications.
- Subscription information: product and entitlement status, subscription events, and related account identifiers. Between does not receive full payment card details.
- Security and device information: session and authentication records, consent records, account activity needed for security, and, when iOS push notifications are enabled, the device push token and delivery status. Network information may be processed for abuse prevention and service security.
Signup requires an email address and email verification. A phone number is optional profile information; Between does not offer phone or SMS sign-in.
How We Use Information
We use information to operate Between and provide its features, including account creation and authentication, account management, therapist-client connections, scheduling and session coordination, wellness tools, assignments and messages, subscription access, security, and support. We also use limited technical information to prevent abuse, troubleshoot issues, and maintain the service.
Between does not use personal data for third-party advertising or cross-app tracking.
Therapist and Client Data Sharing
Information is private by default. A connected therapist can see information needed for the shared relationship and information the client chooses to share through Between, such as shared notes or Session Prep, relevant assignment activity, messages, appointment details, and other sharing features presented in the app.
Private notes, private planner items, and private Session Prep are not included in therapist-facing views. Marking a planner item “Bring this up in therapy” does not share the planner item itself. Therapists do not receive unrelated account, password, or security information. Connection status and sharing controls determine what is available, and access may end when the connection ends.
Service Providers
Between uses service providers to operate the app. Depending on the feature, these providers may process information on our behalf:
- Render hosts the Between application and backend.
- Supabase provides the PostgreSQL database used by the backend.
- Resend delivers account verification, password-reset, and security emails.
- RevenueCat processes subscription events and helps synchronize subscription entitlement status with Between.
- Apple processes App Store purchases and, when enabled, iOS push notification delivery through Apple Push Notification service.
We provide these services only the information needed for their function. Their handling of information is also governed by their own privacy terms and practices.
Payments and Subscriptions
Personal subscriptions are purchased through Apple’s App Store and StoreKit. Apple handles payment card details and billing. RevenueCat receives purchase and subscription event information needed to validate products and synchronize the Between Premium entitlement. Between receives subscription status and related product metadata, not full payment card numbers.
Therapist-sponsored access is managed separately by Between. Deleting your Between account does not cancel an App Store subscription. Manage or cancel an Apple subscription through your Apple account settings.
Data Retention
We retain account information and associated app content while an account is active and as needed to operate the service. You can initiate account deletion in the app’s account settings. The deletion flow removes the account and associated application records from active Between systems.
Some limited records may remain in provider-managed backups or systems for their applicable retention period, or where needed for security, dispute handling, or legal obligations. Apple’s purchase records and information held by service providers are subject to their own retention practices. We do not promise immediate removal from every backup or third-party system.
Security
We use safeguards designed to protect information, including password hashing, secure session handling, access controls, server-side authorization, and HTTPS for production connections. No online service or storage method can be guaranteed completely secure.
User Rights and Account Deletion
Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, or to make other privacy requests. You can delete your Between account from the account settings screen; the app asks you to confirm your password before deletion. For other requests, contact us at the address below.
Account deletion does not cancel an Apple subscription. Please cancel it separately through Apple if you do not want it to renew.
Children / Age Requirements
Between is not available to children under 13. Signup requires a date of birth, and users under 18 must have a parent or guardian acknowledgment in the current signup flow. If you believe a child has provided information to Between, contact us so we can review the request.
Changes to This Policy
We may update this policy as the service or its data practices change. We will post the current version on this page and update the date above. If a change materially affects how information is handled, we will provide notice through the app or another appropriate channel.
Contact Us
For privacy questions, account deletion help, or other support, email: